INTRODUCTORY PROVISIONS
These general terms and conditions govern the legal relationships arising from accommodation contracts between the Accommodation Provider and the Guest, which are concluded by means of distance communication via the interface on the Accommodation Provider’s Website.
Individual arrangements contained in the Contract shall prevail over the provisions of these Terms.
2. DEFINITIONS
For the purposes of these Terms, the following definitions shall apply
The Civil Code shall mean Act No. 89/2012 Coll., the Civil Code, as amended.
The Terms shall mean this document “General Terms and Conditions for the Provision of Accommodation” of the Accommodation Provider, which forms part of the Contract.
The Accommodation Provider shall mean {to be completed – identification details, address, e-mail, telephone number}.
The Guest shall mean a person who concludes an accommodation contract with the Accommodation Provider relating to the Property.
The Contract shall mean the agreement between the Guest and the Accommodation Provider concluded in accordance with Article 4 of the Terms, the content of which includes these Terms.
The Contracting Parties shall mean the Guest and the Accommodation Provider.
The Website shall mean the website of the Guest, which contains detailed information about the Property, accommodation, and through which the Contract may be concluded.
The House Rules shall mean the rules of the Property that may be provided to the Guest by the Accommodation Provider.
The Property shall mean {to be completed – address and descriptive details}.
3. INFORMATION PRIOR TO THE CONCLUSION OF THE CONTRACT
In fulfilment of its statutory obligations, the Accommodation Provider informs the Guest prior to the conclusion of the Contract of the following information:
Price, payment and deposit. The price of accommodation is stated on the Website, where the Guest will also find information on any deposit.
Language of the Contract and Terms. These Terms and the Contract are drawn up in the Czech language, in which the Contract is concluded.
Codes of conduct. The Accommodation Provider is not bound by any code of conduct.
Out-of-court dispute resolution. If the Guest is a consumer, they are entitled, in the event of a potential dispute, to use out-of-court dispute resolution under the conditions set out in Section 17.2 of the Terms, unless the nature of the Contract excludes it.
Withdrawal from the Contract. Information on the inability of the Guest, who is a consumer, to withdraw from the Contract are set out in Article 12 of the Terms.
Personal data protection. Information on the processing of the Guest’s personal data are provided on the website {to be completed}.
Complaints and dispute resolution. Further information on dispute resolution between the Accommodation Provider and the Guest are provided in Article 17 of the Terms.
Duration of the Contract. The Contract is concluded for a fixed term, namely for the duration of the accommodation, unless otherwise stated in the Contract.
Storage of the Contract. The Contract is archived by the Accommodation Provider, and the Guest does not have access to it.
Conclusion of the Contract. The Contract is concluded via the Website, i.e. by means of distance communication, to which the Guest agrees upon conclusion. Each Contracting Party bears its own costs associated with the use of distance communication means (internet connection, telephone calls).
4. CONCLUSION OF THE CONTRACT
The Contract is concluded via the form available on the Website in the following manner:
The Guest completes the form, including specific requirements relating to the duration of the accommodation and its commencement and related information;
by clicking the button “booking with obligation to pay”, the order becomes binding;
upon receipt of the order, the Accommodation Provider sends confirmation to the Guest, and the Contract is deemed concluded upon delivery of this confirmation. Together with the confirmation, the Accommodation Provider sends instructions for payment of the deposit.
For the avoidance of doubt, the Contract automatically terminates upon the expiry of the deadline for payment of the deposit without payment, unless the Contracting Parties agree otherwise.
For the avoidance of doubt, the Contract may also be concluded by other means if allowed by the Accommodation Provider, provided that its content is clear and that these Terms form part of such Contract.
5. SUBJECT OF THE CONTRACT
On the basis of the concluded Contract, the Accommodation Provider provides the Guest with temporary accommodation for the agreed period, and the Guest undertakes to pay the Accommodation Provider the price for the accommodation and for services related to the accommodation within the specified period, or to pay a cancellation fee in the event that the reservation is cancelled or only partially used.
6. OBLIGATIONS OF THE GUEST
The Guest has the following obligations in connection with the Contract:
to provide only correct, complete and truthful information when making the booking;
to provide the Accommodation Provider with the necessary cooperation for the proper provision of accommodation;
to accept all documents necessary for the stay;
to arrive at the agreed time with all required documents;
to comply with instructions, the House Rules and directions of the Accommodation Provider and its authorised personnel;
to act in a manner that prevents harm to health, life or property, as well as damage to the property of the Accommodation Provider;
to properly use the accommodation premises and maintain order and cleanliness therein;
to close windows and doors when leaving the accommodation premises;
to report the need for repairs in the accommodation premises without delay;
to report any damage caused by the Guest or persons staying with them in the accommodation premises without delay.
7. PROHIBITED ACTIVITIES
The Guest may not, without the prior consent of the Accommodation Provider:
make substantial changes to the accommodation premises;
use their own appliances in the premises;
allow another person to use the accommodation premises;
smoke in the accommodation premises;
possess, manufacture or store narcotic or psychotropic substances or poisons, unless they are medicinal products prescribed to the Guest by a doctor;
carry weapons and ammunition or otherwise store them in a condition enabling their immediate use;
violate other instructions of the Accommodation Provider or the House Rules.
8. RIGHTS AND OBLIGATIONS OF THE ACCOMMODATION PROVIDER
The Accommodation Provider has the following obligations in connection with the Contract:
to hand over the accommodation premises to the Guest in a condition fit for proper use and ensure the uninterrupted exercise of their rights associated with accommodation,
to remove reported defects without undue delay,
to maintain the accommodation premises in proper technical and hygienic condition.
The Accommodation Provider has the right to inspect the accommodation premises in the presence of the Guest after the end of the stay.
The Accommodation Provider is not liable for personal injury or damage to the Guest’s property caused by their carelessness, inattention, negligence, improper use or insufficient supervision.
9. ACCOMMODATION CONDITIONS
The Guest has the right to use the premises designated for accommodation as well as common areas of the Property designated for this purpose by the Accommodation Provider.
The Accommodation Provider shall accommodate the Guest from 15:00 to 00:00 on the day of arrival, and the Guest is obliged to leave the premises on the day of departure no later than 11:00. The exact time of arrival on the given day shall be agreed between the Guest and the Accommodation Provider.
The number of accommodated persons must not exceed the capacity of the premises or the number agreed in the Contract. The exact or estimated number of guests is stated in the Contract confirmation sent to the Guest after booking.
In the case of accommodation of persons under 18 years of age or persons with limited legal capacity, at least one responsible adult over 18 years must be present during the stay.
Accommodation or visits with pets are allowed only with the written consent of the Accommodation Provider and subject to the following conditions:
the animal must not cause excessive disturbance, e.g. scratching furniture, lying on beds or other guest equipment;
the owner must supervise the animal to prevent damage; any damage must be compensated by the owner;
the owner must provide bedding and feeding equipment from their own resources, not from the property equipment.
The Guest is not allowed to bring sports equipment and items for which a designated storage area exists elsewhere.
The Accommodation Provider recommends that Guests do not leave valuables in the property or properly secure them. The Accommodation Provider is not liable for loss or damage to such items and is not obliged to provide storage.
Parking is available on the Accommodation Provider’s property. The Accommodation Provider is not responsible for theft or damage to vehicles or items therein, as the parking area is not supervised.
10. PRICE
The price of the stay means the price stated in the form on the Website and in the Contract sent by the Accommodation Provider via e-mail after booking confirmation.
The price does not include:
local accommodation tax;
additional services agreed between the Parties.
11. PAYMENT TERMS
The Guest is obliged to pay 100% of the price of the stay in order for the reservation to be considered valid.
The Guest acknowledges that failure to comply with the agreed payment conditions results in cancellation of the Contract.
12. WITHDRAWAL FROM THE CONTRACT
The Guest acknowledges that in accordance with Section 1873 letter j) of the Civil Code, they do not have the right to withdraw from a contract concluded remotely.
13. CANCELLATION OF THE CONTRACT
The Guest has the right to terminate the Contract before the agreed period expires. The Accommodation Provider has the right to demand a cancellation fee if the Contract is terminated by the Guest later than 30 days before arrival.
The Accommodation Provider may terminate the Contract without notice if the Guest seriously breaches their obligations or good morals.
Termination must be made in writing and delivered to the other Party.
The amount of the cancellation fee depends on the time remaining before arrival and is calculated as a percentage of the total price:
– more than 14 days before arrival: 0%
– no-show: 100%
– Termination does not affect the right to claim cancellation fees.
14. LIABILITY FOR DEFECTS
Liability is governed by the Civil Code. Compensation is provided in monetary form unless agreed otherwise.
15. COMPLAINTS
The Guest may file a complaint regarding accommodation quality if it does not meet agreed conditions.
Complaints must be submitted in writing without delay. Late complaints will not be considered.
16. CONTRACTUAL PENALTIES AND DAMAGES
Late check-out will be charged as an additional day.
Payment of penalties does not exclude compensation for damages.
17. COMPLAINTS AND DISPUTE RESOLUTION
The Accommodation Provider sets the following rules for complaints:
The Guest may submit complaints via e-mail without delay;
The Guest must provide all relevant information;
The Accommodation Provider will respond without undue delay.
In case of dispute, the Guest may contact:
European Consumer Centre Czech Republic
Czech Trade Inspection Authority
Jurisdiction lies with Czech courts unless otherwise required by law.
18. LEGAL REGIME OF TERMS AND CONTRACT
The Contract and Terms are governed by Czech law. Consumer protection rights remain unaffected.
19. SEVERABILITY CLAUSE
If any provision becomes invalid, it does not affect the validity of the remaining provisions.
20. AMENDMENTS
The Accommodation Provider may amend these Terms with 30 days’ notice.
21. FINAL PROVISIONS
Where written form is required, e-mail communication is sufficient.